Website Terms of Use & Privacy Policy
This page outlines how we use and protect your data and what you need to know about how we operate our website.
This policy is effective from 01/05/2024
The Institute of Carpenters is committed to protecting and respecting personal information. This Privacy Policy explains the personal information we collect from you, directly or indirectly.
It also explains how we’ll store and handle that data and keep it safe. It also informs you about your rights and how we use your personal data. We may modify or amend this Privacy Policy occasionally at our discretion. When we make changes, we will amend the revision date at the top of this page.
What we collect
As a business contact of the Institute of Carpenters, we may collect the following information: your name, address, email and/or phone number. We will also retain details of any interactions with us. For example, we may collect notes from our conversations or meetings with you.
Website Cookies
This site uses cookies—small text files placed on your device to help the site provide a better user experience. Cookies are generally used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics.
As a rule, cookies will make your browsing experience better. However, you may prefer to turn off cookies on this site and others. The most effective way to do this is to disable cookies in your browser.
We suggest consulting the Help section of your browser or looking at the About Cookies website, which offers guidance for all modern browsers.
Website Visitor Tracking
This website uses tracking software to monitor its visitors and understand how they use it.
The software will save a cookie to your computer hard drive to track and monitor your engagement and usage of the website but will not store, save or collect personal information.
Website Access
It is not necessary to register with us to use most parts of this website. However, particular areas of this website will only be accessible to registered users only.
Site Uptime
We take all reasonable measures to ensure that this website is operational all day, every day. However, occasionally, technical issues may result in some downtime, and accordingly, we will not be liable if this website is unavailable at any time.
Where possible, we always try to give advance warning of maintenance issues that may result in website downtime, but we are not obliged to do so.
Visitor Provided Material
Any material visitors send or post to this website shall be considered non-proprietary and non-confidential.
We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, except for personal information, the use of which is covered under our rules on personal data.
When using this website, you shall not post, send to or from this website any material:
- For which you have not obtained all necessary consents;
- That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law in the United Kingdom;
- Which is harmful in nature, including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of these rules.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Administering, managing and developing our business and its services
- Periodically providing marketing information about us and our range of services
For example, we may send promotional emails about our products and services. You are free to opt-out at any time by unsubscribing or sending an email to info@instituteofcarpenters.com
Data retention
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. We collect and process your personal data on the following legal bases:
Consent
We collect and process your data with your consent, such as when you specifically request to receive email newsletters and other communications. You may withdraw your consent at any time by emailing info@instituteofcarpenters.com.
Legitimate Interest
We may also collect and use your data to pursue our legitimate interests in ways – such as customer service, marketing and communication – which might reasonably be expected as part of running our business. Where we process your personal information based on our legitimate interest and no opt-out mechanism is available, you may exercise your right to object by emailing info@instituteofcarpenters.com.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Who do we share your personal data with?
We do not process, sell, distribute or lease your personal information to third parties. All data remains within the Institute of Carpenters systems and/or those of our partners, the National Association of Shopfitters (NAS).
We operate at all times within the legitimate terms of business. Controlling your personal information, You have the right to request:
- Access to the personal data we hold about you. Please email info@instituteofcarpenters.com. A small fee may be payable.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- That we erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information.
- You can contact us to request to exercise these rights at any time by emailing info@instituteofcarpenters.com.
The IOC Find a Carpenter listings – affecting IOC members only
IOC members are listed in our Find a Carpenter listings on our website, which is available to anyone who accesses the site. When you apply for IOC membership, you can opt out of having your details listed in Find a Professional.
You can change these preferences anytime by contacting who will update your details on the IOC database.
Complaints
We hope you won’t ever need to, but should you wish to complain about our use of personal data, please email your complaint details to info@instituteofcarpenters.com.
We will look into and respond to all complaints we receive. You also have the right to complain to the Information Commissioner’s Office (ICO – the UK data protection regulator). Please refer to the ICO website for further information on your rights and how to complain to the ICO.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and this privacy statement does not govern such sites.
You should exercise caution and look at the privacy statement applicable to the website in question.
Social Media
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify the authenticity of such profiles before engaging with or sharing information with such profiles.
We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
Our website may occasionally feature social sharing buttons, which help share web content directly from web pages to the respective social media platforms.
You use social sharing buttons at your discretion and accept that doing so may publish content to your social media profile feed or page.
Disclaimer
Whilst we take all reasonable steps to ensure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate or up to date.
All material contained on this website is provided without any warranty of any kind. You use the material on this website at your discretion.
Law and Jurisdiction
These terms of use are governed by English law. Any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Our contact details
Name: The Institute of Carpenters
Address: 32 High Street, Wendover, Bucks HP22 6EA
Phone Number: 01296 625518
Email: info@instituteofcarpenters.com